TICKETING & MARKETING MANAGER

We’re seeking an experienced and energetic Ticketing and Marketing Manager for the Australian National Academy of Music (ANAM).

You’ll be joining a team with the collective purpose to leverage the brand, amplifying ANAM’s profile across the country and internationally to ensuring reach and revenue growth. This positions the organisation for long-term artistic and financial sustainability.

Primary purpose of the role

About ANAM

The Australian National Academy of Music (ANAM) is special. Part music training academy, part performing arts company, there is no other organisation anywhere in the world that dances the line between the two so effectively.

ANAM is currently based at Abbotsford Convent before moving back to South Melbourne Town Hall in 2028, following a multi-million dollar redevelopment. ANAM Recitals and concerts are focused in ANAM’s four terms. They take place alongside our work in partnership with other sector partners (including state orchestras) and those in Arts8.

The Marketing team’s collective purpose is to leverage the brand, amplifying ANAM’s profile across the country and internationally and ensuring reach and revenue growth. This positions the organisation for long-term artistic and financial sustainability.

How to apply

Please email ANAM’s Director of People and Culture. Application instructions are at the end of this advertisement.

Details of engagement

Position title:               Ticketing and Marketing Manager

Salary classification:   Level D (from ANAM’s Workplace Agreement 2016) 

Salary:                         $94,017 (plus super) 

Time fraction:             full time (1.0EFT)

Employment type:      Ongoing part time, subject to the successful completion of a probationary period

Reports to:                  Marketing and Communications Director

Works closely with:     Marketing and philanthropy departments, ANAM faculty and musicians

Direct reports:            n/a

Location:                     Based at the Abbotsford Convent, Abbotsford, Melbourne  

Commencement:        asap

End date:                    n/a, permanent ongoing – subject to the successful completion of a three month probationary period

INDIVIDUAL RESPONSIBILITIES 

Ticketing 

The postholder:

• is highly proficient in Tessitura, managing box office operations for ANAM ticketed events. This includes implementing ticket builds, the ANAMates membership program and working with venue key partners.
• is responsible for overseeing system upgrades and maintenance of Tessitura along with other Tessitura System Administrators
• Trains and rosters casual box office staff for concerts at Abbotsford Convent.
• Works with the philanthropy team and Marketing assistant scheduling FOH for ANAM performances during term time
• In collaboration with the Director of Marketing and Communications, you will develop and implement policies, procedures and improvements for ticketing processes
• Collect, track and analyse data (including attendance, demographics, audience and donor behaviour etc.) to inform communication and engagement strategies
• With the Director of Marketing and Communications, you will ensure compliance with industry standards and best practices for PCI compliance, Privacy Principles and the LPA Ticketing Code of Practice

Campaign Marketing

• Working with the Director of Marketing and team, develop key marketing campaigns (print and digital) to communicate the brand and ensure growth.
• Manage relationships with design partners, providing clear briefs, managing timelines and ensure material is delivered on time and budget.
• Collaborate with the Marketing Coordinator to develop and plan eDMs, digital assets and social media materials; 
• Track, analyse and report on marketing performance, using insights to refine and inform future activity.

This position description does not form an exhaustive list of duties. The successful applicant may be required to undertake other tasks and activities as required from time to time. ANAM reserves the right to amend or update this position description in accordance with business needs.

Selection requirements 

Mandatory 

• Highly proficient in Tessitura, including the ability to build performances
• Experience training, rostering and managing front of house staff
• a detail-oriented marketer with experience in campaign management

Desirable 

• Experience in classical/ lyric arts

 Other requirements

• Availability to work outside regular ‘office’ hours , including some evenings and weekends if required. 
• Ability to travel locally as required.

 All ANAM employees are required to obtain

• Current Working with Children Check;
• Nationally Coordinated Criminal History Check;
• Proof of an entitlement to work in Australia.

 Other information

ANAM’s Commitment to the Safety of Children and Young People

ANAM has a commitment to uphold and respect the safety of all children and young people. This position will require a Victorian Working with Children Check and a National Crime Check.

 Equity and Diversity

ANAM promotes a workplace that actively seeks to include, welcome and value unique contributions of all people. ANAM encourages people with a disability, indigenous Australians, young people and people from culturally diverse backgrounds to apply for this job.

ANAM’s admissions and employment placements always reflect selection criteria, irrespective of gender. ANAM is committed to equal opportunity in education, employment and welfare for staff and musicians.

ANAM’s Acknowledgement of Country

ANAM respectfully acknowledges the traditional custodians of the lands spread across Australia on which we work and live. We uphold and honour their continued relationship to these sites, we pay respect to their Elders past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples.

 Applications

Enquiries and further information

• Charlotte Cassidy – Director of People and Culture, [email protected] 
• Applications submitted automatically via third party sites will not be accepted.
• Further information about ANAM available at anam.com.au

How to apply

• Applications should be in one PDF document, which includes a CV and a one-page cover letter that addresses key selection criteria and your suitability for the role. Please list three referees. Referees will not be contacted without prior notice.
• Applications should be emailed to Charlotte Cassidy [email protected] 
• Applications close 11.59pm on Monday 8 June 2026