Ticketing Manager

Seeking a proactive and solutions-focused ticketing professional with extensive experience in ticketing operations

Foundation Theatres has an exciting opportunity for an experienced and highly organised Ticketing Manager to join our team. We are seeking a proactive and solutions-focused ticketing professional with extensive experience in ticketing operations, exceptional attention to detail, strong systems expertise and a passion for delivering outstanding customer experiences.

Working across productions at the Capitol Theatre, Sydney Lyric, Foundry Theatre and Sydney Event Centre, the Ticketing Manager will lead the operational delivery of ticketing across a diverse portfolio of live entertainment events. The role is responsible for the end-to-end management of ticketing operations, including event builds, pricing configuration, inventory management, on sales, reporting and ticket distribution.

Reporting to the Head of Marketing & Ticketing, the successful candidate will work closely with producers, presenters, commercial ticketing services and internal stakeholders to ensure accurate ticketing setup, seamless event delivery and the successful implementation of commercial ticketing strategies. This role is ideal for an experienced ticketing professional who thrives in a fast-paced environment, enjoys solving complex operational challenges and is committed to delivering excellence across every stage of the customer ticketing journey.

About Foundation Theatres

Foundation Theatres is an Australian theatre owner and operator, dedicated to delivering exceptional experiences for theatre makers and audiences. We operate world-class venues including the Capitol Theatre, Sydney Lyric, Foundry Theatre and Sydney Event Centre, with a commitment to excellence and the growth of the Australian live performance industry.

Known for our innovation, passion and focus on customer experience, our team works across all areas of the business to create seamless, memorable entertainment experiences from start to finish.

About The Position 

• Work Type: Full Time
• Location: Pyrmont & Haymarket NSW 
• Hours of work: Generally, Monday – Friday, however hours can vary to include weekends and evenings when required during peak show periods.

Your Day to Day   

The Ticketing Manager is responsible for the operational delivery of ticketing across Foundation Theatres’ productions and venues. Managing multiple productions simultaneously, the role oversees ticketing builds, inventory management, pricing configuration, on sales and reporting to ensure accurate and seamless event delivery.

Working closely with the Head of Marketing & Ticketing, producers, our commercial ticketing partner and internal teams, the Ticketing Manager provides expert ticketing advice, manages operational priorities and ensures a high standard of customer experience across all events.

The successful candidate will be an experienced ticketing professional with strong systems knowledge, excellent attention to detail and the ability to manage competing priorities in a fast-paced live entertainment environment.

Key tasks:

Ticketing Operations

• Lead the operational delivery of ticketing across Foundation Theatres’ venues and productions.
• Manage end-to-end ticket event builds, pricing, inventory, allocations and on sales.
• Oversee ticketing operations from event setup through to settlement, ensuring accuracy and compliance.

Systems & Distribution

• Act as the primary operational contact for our commercial ticketing partner, managing system enhancements, troubleshooting and integrations.

Commercial Performance & Reporting

• Monitor ticket sales, prepare reports and forecasts, and identify opportunities to maximise revenue.
• Implement pricing strategies, promotional offers and ticketing initiatives in collaboration with the Head of Marketing & Ticketing.
• Drive continuous improvement of ticketing systems, processes and customer experience.

 Team Management

• Ensure governance, financial controls and ticketing best practice are maintained across all events.

What it takes to be great in this role.  

• 7+ years of ticketing experience with a large commercial ticketing service provider.
• Strong operational judgement with the ability to balance accuracy, speed and commercial priorities in a live ticketing environment.
• High attention to detail, particularly in event builds, pricing structures, inventory control and customer-facing information.
• Ability to remain calm and decisive under pressure, particularly during on sales, system issues or high-demand events.
• Strong communication skills, with the ability to translate complex ticketing information into clear guidance for non-technical stakeholders.
• Confidence working with multiple stakeholders, including producers, internal departments and external ticketing partners, often with competing priorities.
• Commercial awareness, with an understanding of how ticketing decisions impact revenue, audience development and customer experience.
• Ability to lead through influence, particularly in a role that requires coordination across teams rather than direct authority over all stakeholders.
• Strong systems literacy, with the ability to quickly learn, troubleshoot and optimise ticketing platforms and integrations.
• Commitment to continuous improvement, always looking for ways to streamline processes, improve accuracy and enhance the customer journey.

 Why Foundation Theatres?

• We are offering a stable, full-time position with a salary aligned to experience.
• We bring the best commercial theatrical content from around the world to Sydney and provide an exciting environment for presenting exceptional 5-star theatre service.
• We are an Australian family owned and operated organisation. We have a small team with a flat structure, allowing direct and regular access to the executive team. This position is for someone looking for long term stability with the ability to have a voice and make a valuable contribution to our operations.
• We provide excellent growth opportunities both personally and professionally.
• Opportunities to see all our productions.
• A work environment that is inclusive and celebrates the diversity of people needed to bring our theatres to life each day.
• Wellness program that promotes personal wellness with additional leave days and an EAP program available