Front of House Supervisors

NCM is looking for FOH Supervisors who can create a welcoming atmosphere for our visitors, with Supervisors required for events support and tours.

Reports to

Front of House Team Leader 

Position Status

Casual, on-going contract 

Salary 

FOH Supervisor, FOH Events Support: $33.38/hr – Grade 3  

FOH Tour Guide, FOH Events Supervisor: $36.25/hr – Grade 5  

Plus 12% superannuation and penalty rates where applicable 

Location

Primary site at the museum in Hawthorn 

Organisational Overview  

The National Communication Museum (NCM) is a not-for-profit museum that opened in September 2024 exploring the past, present and future technologies that connect us. Positioned between culture and industry, NCM is building a new gloabl creative technology network.

NCM is the custodian of a significant heritage technology collection that spans over 150 years of Australian telecommunications history. A state-of-the-art warehouse facility in Dandenong South houses the central collection of material artefacts and technologies. This collection is the nucleus of the museum, enabling the consideration of how technologies, past and present, can empower us to shape our futures.  

Located in one of Melbourne’s emerging creative and technology precincts, NCM has established a strong foundation of exhibitions, education programs, public programs, partnerships and community engagement. 

Overview of the Role  

The Front of House (FOH) Supervisors are the first point of contact for museum visitors, and are responsible for creating a welcoming atmosphere, providing accurate and up to date information on our exhibitions, events and safety protocols. FOH Supervisors are the point of contact for enquiries, ticket sales, and ticket scanning, and are experts in operating and troubleshooting our POS system. They assist with the neat presentation of the museum spaces and ensure our facilities and visitor resources are reset and restocked daily.  

Our FOH supervisors understand our policies, health and safety procedures, and adhere to RSA and First Aid guidelines. They confidently support and supervise events including serving alcohol according to RSA procedure, are responsible for administering First Aid and caring for visitors in emergencies.  

FOH Supervisors are also passionate tour guides, sharing NCM’s story and vision with visitors. They lead tour groups through our temporary and permanent exhibition spaces and provide valuable insight into the significance of our collections. 

About You  

You’re a visitor focused, outgoing individual interested in art and design, technology, history and community engagement. You like working independently, can make executive decisions when required and enjoy engaging and collaborating with others when the opportunity arises. You pride yourself on excellent communication and high standards of customer service.  

Experience in the arts, events, education, technology or not-for-profit sectors will be highly regarded. 

Duties  

Please note: The following list is illustrative and is not intended to describe every duty that may be performed by this position. 

1. Front Desk 

• Open and close the museum 

• Regularly monitor and report on museum exhibits and facilities to maintain NCM standards   

• Co-ordinate all ticketing and sales processes 

• Welcome and onboard visitors and provide information on exhibitions, programming, access, and emergency information 

• Collate and report on visitor and volunteer feedback 

• Respond to email and phone enquiries in a timely manner 

• Assist with scheduling volunteers for daily invigilation and events shifts, communicate important information, coordinate breaks and rotations, and answer any general volunteering enquiries 

• Assist with ad hoc admin tasks when requested 

2. Tour Guide 

• Lead engaging, guided museum tours for groups of up to 15 people 

• Provide complimentary exhibition insights and understanding for visitors in line with NCM’s key messages 

3. Programs and Events Support 

• Support the Event Supervisor/Coordinator in program and event delivery 

• Conduct bar service for events of up to 200 people while adhering to safe alcohol guidelines 

• Assist with event set up 

• Assist with event pack down and clean up 

3. Programs and Events Supervision 

• Independently coordinate the delivery of select programs and events including managing other staff and volunteers 

• Liaise with stakeholders for program and event delivery 

• Supervise and conduct event pack down and closing of the museum 

• Actively problem-solve and make executive decisions where required, escalating issues where appropriate, and providing feedback to the event coordinator  

• Supervise bar service and staff when required 

• Supervise volunteers when required including communicating duties, locations and breaks  

Key Selection Criteria  

Essential  

• Has, or is willing to obtain, a valid employee WWCC, a Victorian RSA Certificate, and a CPR / First Aid Certificate  

• Excellent communication skills including confidence with public speaking and ability to communicate information in a clear and warm manner 

• Experience in a customer service role 

• Experience in a box office/ticketing environment including responding to enquiries across multiple platforms 

• Experience with delivering events and public programs 

• Experience working in a bar environment and ability to confidently adhere to RSA guidelines 

• Ability to assess emergency situations and act accordingly 

• Ability to work with and interact with people of diverse backgrounds, abilities, and ages  

• Confidence working under minimal supervision and occasionally directing others 

Desirable 

• Experience working in a museum, arts and culture, technology, or education sector organisation 

• Experience with Ferve or similar ticketing platform 

• Experience working with volunteer groups 

• Applicants fluent in a second language will be highly regarded 

Diversity, Equity and Inclusion 

NCM values diversity and is committed to creating a workplace where people feel safe, respected and included. 

We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, people from culturally and linguistically diverse communities, LGBTQIA+ people and people of all ages and backgrounds. 

Reasonable adjustments will be provided throughout the recruitment process and employment to support people with disability. 

Application Instructions  

Applications should include a current CV and a cover letter of no more than two pages addressing the Essential Key Selection Criteria. 

Applications and enquiries should be submitted Attention: Hayden Matthews, Front of House Team Leader to [email protected]. 

Applications close 5pm Monday 26 October 2026.