Customer Service Assistant

Exciting opportunity for Customer Service Assistant to join Bell Shakespeare’s Marketing team.

Sydney Based Full Time

• Exciting opportunity to join a leading performing arts organisation
• Small, dynamic and dedicated team

Bell Shakespeare is one of Australia’s foremost theatre companies. Established in 1990 by John Bell AO, the Company was created to present Shakespeare’s work in ways that are meaningful and accessible to Australians of all backgrounds and locations. A national theatre company, Bell Shakespeare tours to theatres, schools and communities in every state and territory annually.

We have an exciting opportunity for Customer Service Assistant to join the Company’s Marketing team, to assist in the processing and delivery of mainstage packages, memberships, company tickets, and education program sales.

The position would be suitable for a detailed person who enjoys working with customers, has an interest in theatre and / or education, and has data entry experience.

As part of the Marketing team, which is responsible for all areas of marketing and communications for the wider organisation, the position sits within the Box Office function. Box Office is responsible for providing the highest levels of customer service to our stakeholders and the organisation, as well as liaising with venue and ticketing providers.

The Customer Service Assistant is responsible for monitoring and reporting ticket sales, accurate and courteous service to patrons, speaking with teachers about our extensive education programme and providing information about upcoming sales.

This is an entry level position on a permanent 2-year contract, commencing as soon as possible.

Download the position description here. Applications need to include a CV and cover letter addressing the key selection criteria (no longer than 2 pages) to be considered for this vacancy.

Applications for this position close 5pm, 27 May 2025 and should be emailed for the attention of Milly Stubbs to hr@bellshakespeare.com.au.

Bell Shakespeare is an Equal Opportunity Employer. Aboriginal and Torres Strait Islander people, people from diverse cultural and linguistic backgrounds, people with a disability, mature age workers, and LGBTQIA+ people are encouraged to apply for this position. We believe that Shakespeare is for all.