Coordinator Commercial and Visitor Experience (Cultural Venues)

Band 7A annualised salary: $118,257.65 per annum plus superannuation Located at Her Majesty’s Theatre

About the role

Ballarat is home to some of Australia’s most historically significant cultural venues including Her Majesty’s Theatre, Civic Hall and the Mining Exchange.

We are looking for a venue operations specialist with a strategic commercial mindset to lead the Commercial and Visitor Experience Work Area. This critical role sits within the Cultural Venues Leadership Team, focused on creating unforgettable experiences for guests, every time they connect with these iconic spaces.

The role is responsible for generating commercial revenues through experiential touch points and event sales. This will be an opportunity for a dynamic and relationally oriented individual to build on the work area’s operations from the ground up in a way that is collaborative and nurturing for the Commercial and Visitor Experience Team.

This challenging and rewarding role will work cooperatively across the Economy and Experience Division, national arts/live venues networks, MICE sector and local community to realise these venues as key destinations within Ballarat’s CBD precinct.

About you

You will have:

• Relevant tertiary qualification in business, venue management or related field with relevant work experience or lesser qualification and relevant experience commensurate with the skills and requirements required for the position.
• Demonstrated ability to champion, model and promote corporate values.
• Extensive experience in a venue operations and/or commercial development role in a live entertainment/arts/stadium venues context including a high-level ability to identify gaps and opportunities.
• Extensive experience in the development and implementation of venue operational policies, processes and procedures.
• High level business acumen including demonstrated ability to develop high performing commercial revenue streams that enhance customer experience in an experiential/entertainment-based environment.
• Demonstrated experience in resource management including budget planning, project budget management and achieving revenue targets.
• Ability to effectively manage and lead staff and promote an environment that supports team collaboration, problem solving and continuous improvement.

Be Part of Something More:

Join us in making a real difference to the lives within our community. Working for City of Ballarat you will be part of a team that values honesty, transparency and accounting in everything we do. We believe in the importance of valuing every Individual and working together to support the community. Together we create a supportive and inclusive environment where everyone can thrive and make a positive impact.

Benefits

There’s more to remuneration than just salary.

Here are some key benefits you might value:

• Learning and development programs
• Flexible work policies
• Employee benefits program
• MyWellbeing initiatives

To Apply

To apply for this position please click on the apply button and submit your application. The closing date for this position is 11:59pm 17th May 2026.

Please ensure that you provide a cover letter, current resume and answer the screening questions based on the selection criteria.

The successful applicant will be required to undergo a full employment medical and police check.

Contact

For any additional questions, please contact Kristy Witmitz, Manager Cultural Venues at [email protected]/0408 118 031

At the City of Ballarat, we celebrate diversity and strive to create an inclusive, flexible workplace where everyone feels welcome. We encourage applicants of all backgrounds, identities, and abilities to apply. If you need any support during the recruitment process, reach out to us at peopleandculture@ballarat.vic.gov.au

We’re proud to be a child-safe organisation, committed to protecting children and young people from harm. Our culture promotes their safety and wellbeing, and we require all successful candidates to undergo relevant screening, including a Working with Children Check and criminal history check.