Carriageworks
Box Office Attendant
Join Carriageworks as a Box Office Attendant! Help welcome audiences to one of Australia’s most vibrant and exciting multi-arts organisations.
Box Office Attendant
Casual Position
Hourly Rate: $31.84 per hour (inclusive of casual loading), plus superannuation and penalty rates when applicable
OPPORTUNITY
The Carriageworks Box Office team plays a significant part in ensuring each visit is a memorable one. The role is part of a dynamic and customer orientated front-line team, dedicated to providing an exceptional and indiscriminate visitor experience. Reporting to the Ticketing and CRM Manager and the Ticketing Coordinator, Box Office team members are responsible for delivering outstanding customer experience outcomes.
KEY RESPONSIBILITIES/DAY TO DAY
As a casual Box Office Attendant at Carriageworks, your key responsibilities will include:
- Managing inbound and outbound calls and emails
- Processing ticket sales in person, via phone and email
- Detailed database and account maintenance
- Providing information about upcoming performances and events
- First point of call for the wider company, assisting with appointments, accepting deliveries and maintaining Carriageworks Public Space
- Working with the Front of House team members to ensure smooth delivery of all performances, and providing a safe, inclusive and welcoming environment for audiences and staff.
- Handling feedback with sensitivity and effectively resolving or escalating as required to the relevant manager.
- Being knowledgeable of Carriageworks website content, purchase paths and patron experience.
PREFERRED CRITERIA
We are seeking an individual with:
- Demonstrated experience delivering excellent customer service.
- Warm and courteous phone manner with the ability to conduct outbound calls as required.
- Strong administrative skills and attention to detail with verbal and written communication.
- Flexible approach to working hours, including the capacity to work evenings and weekends.
- Box office and/or Tessitura experience is desired but not a requirement.
At Carriageworks, we are committed to creating an inclusive and diverse workplace that mirrors the creativity and dynamism of the arts we champion. We welcome and encourage applications from people with disability, the LGBTIQ+ communities, from Aboriginal and/or Torres Strait Islander people, and people from culturally and linguistically diverse backgrounds.
BENEFITS
- Access to complimentary tickets for Carriageworks shows.
- Strong diversity and inclusion priority.
- Professional development and training
- Employee discounts through our HR Platform.
- Employee Assistance Program.
APPLY: Please submit your cover letter and resume to jobs@carriageworks.com.au and answer the following questions in your application.
Please answer the following questions in your application.
1. What attracts you to working at Carriageworks?
2. Do you require a visa to work in Australia?
3. What is your availability for shifts, including weekdays, weeknights and weekends?
Application closing date: Monday 5th May – Applications will be reviewed throughout the application process, so don’t delay
ABOUT CARRIAGEWORKS
Carriageworks is a thriving cultural centre located on Gadigal land in Redfern, Sydney. Built within the spectacular Eveleigh Railway Workshops, it hosts vibrant arts events and a thriving creative industries program. As well as popular events such as the weekly Farmers Market, Sydney Writers’ Festival, Australian Fashion Week, and Sydney Contemporary Art Fair, Carriageworks presents its own compelling programme of music, theatre, dance, and visual arts. With recent renewal at both executive and board levels, Carriageworks is poised for a transformative phase in its history, promising significant growth and impact in the years ahead.
CARRIAGEWORKS VALUES
- Respect Each Other: Everyone is welcome. Everyone’s voice is important. We learn from each other by listening with empathy and care.
- Share The Journey: Support others to be their best. We act with integrity and trust. We are collectively responsible.
- Be Adventurous: Embrace creativity. We search for courageous ideas and new opportunities.
- Take A Long View: Respect country, prioritise sustainability and nurture new ways of thinking out of old. We lay foundations for generations to come.
