Visitor Services Officer (Part-time FTE 0.4)

David Roche Gallery is looking for an exceptional Visitor Services Officer (VSO) who has experience in a customer facing environment

The Place

We have a fantastic job opportunity to work in a magnificent gallery which is home to one of the finest decorative arts collections held in a private institution in Australia.

Situated in the beautiful suburb of North Adelaide, David Roche Gallery contains a collection of over 3,000 items from the eighteenth and nineteenth centuries, including European furniture, ceramics, clocks and paintings. This exquisite collection of antiques, paintings and objets d’art, which is housed in David Roche’s former residence, Fermoy House, was accumulated by him over his lifetime and was left to be preserved for future generations.

Visitors can take a guided tour of Fermoy House to view the collection and visit the adjoining gallery space where there are changing exhibitions throughout the year.

The Person & The Role

We are looking for an exceptional Visitor Services Officer (VSO) who has experience in a customer facing environment, and who can provide a warm welcome to our visitors and make their experience a positive and memorable one. A sharp eye for detail and tidiness is a must to ensure the common areas of the gallery, including the shop, look well presented at all times for visitors. The VSO will also process admissions, take payment for merchandise sales as well as seeking opportunities to improve and innovate the shop. In addition to this, the VSO will liaise with our Front of House volunteers to ensure shifts are filled. The VSO is expected to maintain a high level of courtesy and professionalism with both visitors and fellow staff members and volunteers. A team player but someone who can also work independently.

Main Purpose

• To create a positive and memorable experience for visitors to David Roche Gallery
• To liaise with Front of House Volunteers to ensure shifts are filled
• To ensure front desk, shop and other areas of the gallery are well presented
• To assist and support other David Roche Gallery staff with events and ad hoc tasks

Key Outputs

• Make visitors to the gallery feel welcome and valued
• Interact positively with visitors and create a memorable experience
• Check tickets and take payment for tickets and merchandise
• Assist on tours supporting the Guide
• Ensure the common areas are presentable and ready to receive visitors
• Contact Front of House Volunteers to fill shifts
• Ensure gallery shop is well stocked and merchandise is well displayed
• Assist with events including some evening events

Experience & Qualifications

• Experience working in a customer facing environment – ideally in a museum, gallery or similar tourism attraction
• Cash handling & Eftpos machine operation
• POS System operation
• Experience in rostering
• Experience in merchandising (desirable)

Knowledge & Skills

• Excellent communication skills, both written and verbal
• Excellent people skills
• Proficient in Word, Excel and Outlook
• Ability to work independently and in a team
• Friendly and approachable
• Reliable
• Flexible
• Well presented
• Excellent timekeeper
• Excellent problem-solving skills
• Excellent decision making
• Maturity

Working Hours

• 2 days per week (Tuesday and Wednesday)
• Some Saturday work
• 9.00am to 4.30pm (including 30 minutes break)
• Annual Salary $20,384 plus 12% Superannuation

Company Policies

• Demonstrate respect & empathy for all colleagues
• Recognise & conform to DRG WH&S, and environmental practices
• Recognise & conform to all DRG administration & employee policies
• Recognise & pursue DRG strategic vision

Terms & Conditions

• Provide or undergo an Australian Criminal History Check (mandatory)
• 6 Month probationary period
• Be an Australian Citizen
• Current holder of First Aid Certificate or willingness to obtain
• DRG is an Equal Opportunity Employer and operates a smoke-free environment

How To Apply

If you are interested in applying for this position then please email your CV along with a covering letter (maximum 2 pages) which demonstrates your skills and suitability for the role to jaynebailes@rochegallery.com.au

If you’d like further information about the position, please email Jayne Bailes (Administration & Finance Manager)

Closing Date: COB Friday 22 August 2025