Ticketing Lead

Hot ticket item, coming right up! Brisbane Festival is looking for an experienced ticketing professional!

About Us

Queensland’s premier arts festival, Brisbane Festival lights up the city each September with extraordinary art, installations, and live performances from home and across the world. We are Boldy Brisbane – we reflect the diversity and unique voice of our river city. Our people make the impossible possible through passion, hard work, and care.

Position Summary

Hot ticket item, coming right up!Brisbane Festival is looking for an experienced ticketing professional with a passion for collaboration and customer service to deliver the Festival’s ticketing operations. 

Reporting to the Ticketing & CRM Manager, the role will manage ticketing requirements for Festival functions, liaise with internal and external ticketing stakeholders, and oversee ticketing tasks including ticket builds and delivery, complimentary ticket management and box office operations. This role plays at the intersection of Programming, Development, and Marketing departments while also supporting external relationships to the ticketing teams of Festival venues and ticketing staff. The Ticketing Lead will demonstrate an extremely organized approach with impeccable attention to detail, an ability to thrive in fast-paced arts environments and a genuine skill in developing positive, collaborative working relationships at all levels. 

This is a six-month fixed-term contract from April to October 2025. The position begins at part-time and elevates to full-time in May. The salary is $65,000–$70,000 p.a. (pro-rated) plus superannuation, dependent on experience. 

Roles and Responsibilities

• Help with the delivery of a ticketing data integration with the Brisbane Festival CRM,
• Work closely with the Programming team to determine productions’ ticketing requirements and develop event builds for each production,
• Lead the creation and distribution of event builds to ticketing providers and venues and liaise with them to ensure productions launch smoothly,
• Manage onsite ticketing and Box Office requirements across the festival, including the recruitment, rostering, training, and supervising of casual staff,
• Coordinate the allocation and issuing of complimentary tickets,
• Oversee the compilation and distribution of guest lists for each performance,
• Action ongoing changes to event builds including but not limited to adjusting holds, creating new promotions or discounts, and processing ticket exchanges or refunds,
• Oversee the drafting and scheduling of customer communications and pre/post-event reminders,
• Attend key events and opening night performances when required to assist with VIP ticketing
• Respond to ticketing enquiries, purchase, refund or exchange requests from members of the public, and
• Other relevant tasks when reasonably requested by the Ticketing & CRM Manager.

Relevant ExperienceEssential:1.    Prior experience in a Ticketing or Box Office role at a performing arts venue, Festival or similar arts organization,2.   Prior experience using online ticketing software,3.   Excellent attention to detail, written and verbal communication skills,4.   Proven ability to work in high-pressure environments and manage competing priorities, stakeholders and deadlines,5.   Proven ability to work independently and proactively as well as collaboratively with team members of all levels.6.   Intermediate to advanced level competency using Microsoft 365 applications, including Excel.

Desirable:1.    Relevant qualifications in business, communications or creative industries,2.   Experience specifically in a major arts Festival environment with productions occurring across a variety of venues and ticketing providers,3.   Specific experience using the ticketing software Ferve,4.   Prior experience supervising and training paid casual staff,5.   Prior experience in customer service or sales role,6.   Experience working with database programs such as Airtable or ability to quickly obtain familiarity with these systems.