Ticketing Coordinator

Brisbane Festival is seeking a ticketing icon to support the delivery of the festival’s ticketing functions

About UsQueensland’s premier arts festival, Brisbane Festival lights up the city each September with extraordinary art, installations, and live performances from home and across the world. We are Boldy Brisbane – we reflect the diversity and unique voice of our river city. Our people make the impossible possible through passion, hard work, and care.

Position SummaryCalling all ticketing legends!Brisbane Festival is seeking a ticketing icon to support the delivery of the festival’s ticketing functions as Ticketing Coordinator.

Reporting to the Ticketing & CRM Manager, the Ticketing Coordinator will help deliver administrative and customer service functions of the ticketing team. This includes liaising with internal and external stakeholders to deliver each production’s ticketing requirements, compiling and distributing guest lists, issuing complimentary tickets, and performing Box Office duties where required.

At all times, the Ticketing Coordinator will demonstrate an extremely organized approach with impeccable attention to detail, an ability to thrive in fast paced environments and a genuine skill in developing positive, collaborative working relationships at all levels.

This role will commence early-August 2026 and continue through to late-September 2026. The salary for this role is $61,800.00 p.a. (pro-rated) plus superannuation.

Roles and Responsibilities– Deliver administrative and customer service support to the ticketing team

– Action ongoing changes to event ticketing including but not limited to adjusting holds, creating new promotions or discounts, or other administrative tasks

– Compile and distribute guest lists

– Compile and issue complimentary tickets

– Monitor ticketing inbox and respond to patron enquiries as well as ticket purchase, exchange or refund requests in a timely manner and demonstrating exceptional customer service

– Assist with the management of onsite ticketing and Box Office requirements across the festival by supervising casual staff

– Attend key events and opening night performances when required to assist with VIP ticketing, and

– Other relevant tasks when reasonably requested by the Ticketing & CRM Manager or Ticketing Lead.

Relevant Experience

Essential:

– Ticketing and box office experience in a performing arts venue, festival, or organisation

– Attention to detail, excellent written and verbal communication skills

– Ability to work in a high-pressure environment

– Manage competing priorities, stakeholders, competing deadlines

– Intermediate competency in Microsoft Suite, primarily in Excel

Desirable:– Sales or customer service experience

– Prior experience with ticketing software, or the ability to rapidly learn new systems with training

– Prior experience using Airtable or other similar project management software

– Prior experience training, rostering, and supervising casual staff

Apply NowVisit brisbanefestival.com.au/jobs to download the Position Description and submit your application. Applications close at 9:00am on Friday 10 July 2026. Applications are strictly confidential.

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So, if you think you have what it takes, but don’t necessarily meet every single point above, please still get in touch. We would love to have a chat and see if you could be a great fit.

Brisbane Festival is an equal opportunity employer committed to diversity in the workplace. Our vision is to have a team which reflects the breadth and diversity of Brisbane’s population. Aboriginal and Torres Strait Islander People, LGBTQIA+, culturally and linguistically diverse applicants and people with a disability are encouraged to apply.