Subscription Ticketing Team Member

The Ensemble Theatre in Kirribilli currently has opportunities for those with excellent customer service skills to join the Subscriptions Team.

POSITION DESCRIPTION 

Position: Subscription Ticketing Team Member 

Reports to: Ticketing Manager 

Key Relationships: Ensemble Patrons, Box Office Customer Service Representatives, and the Ticketing Manager & Supervisor 

The Role 

The Subscription Ticketing Team Member is responsible for processing subscription packages, clearly communicating helpful information about the theatre and subscriptions to customers and providing customer service of the highest quality to valued patrons. This responsibility ensures that contact with Ensemble Theatre is consistently a positive and friendly experience for all customers. 

Duties 

• Represent the Ensemble as welcoming, accessible and friendly to existing, long-term patrons and potential customers, maintaining the highest level of customer service 

• Clearly communicate performance and subscription information to customers over the telephone and in person, assisting in the booking of subscription packages 

• Keep booking forms organised and accurately enter subscriber information into the daily log database 

• Accurately operate the ENTA ticketing system to sell subscriptions 

• Ensure correct pricing occurs for all transactions in accordance with Ensemble ticketing policies 

• Process credit cards, eftpos, cheque and cash transactions 

• Update the patron database, ensuring that all subscriber information is accurately recorded 

• Make reservations on behalf of Bayly’s Restaurant in the process of booking subscriptions 

• Accurately check and pack subscription letters and prepare for mailing 

• Conduct a subscriber ring-around as a reminder service and to collect information from non-renewing subscribers to assist with marketing and planning for future seasons  

• Ensure brochures are mailed promptly to customers when requested 

• Keep the subscription office efficiently organised, clean and in good order, particularly when changing over shifts 

 The Ensemble Theatre is a small team and as such there may be times when you are required to assume additional tasks as the need arises. A willingness to learn additional skills and an interest in all areas of theatre production is essential. 

Skills And Attributes Required 

• Strong customer service skills and a friendly, patient, calm and positive attitude. 

• Ability to listen and communicate with a wide range of customers to provide efficient and courteous assistance. 

• Strong attention to detail and the ability to be observant and accurate. 

• Excellent telephone skills. 

• Excellent computer skills including proficient use of the office suite. 

• The ability to concentrate and work effectively and cooperatively in a small office environment. 

• Dedicated interest in the arts. 

• Knowledge of ENTA or similar ticketing software is an advantage but not essential. 

 Position hours and remuneration 

The subscription team is operational from Monday 11th August, 2025 until late October/early November 2025.   

Please note that 2 compulsory training days during the week commencing 4th August will be arranged.  Exact dates TBC. 

Must be available to work between Monday to Friday 9:30am -5:15pm. Minimum commitment of 20 hours per week with opportunity to work 38 hours per week.  

Casual hourly rate of $33.50 plus 12% superannuation 

Making an application 

Applications close Monday 7 July 2025 

Please email your application, including a cover letter and a copy of your current CV via email to Aimee Timmins, Ticketing Customer Service Coordinator – aimeet@ensemble.com.au  Include the words ‘Subscription Team Application 2025’ in the subject line of email. 

For further information, don’t hesitate to contact Aimee Timmins directly by email at aimeet@ensemble.com.au or on (02) 8918 3402. 

Ensemble Theatre welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, people with disability, refugee status and members of the LGBTQIA+ community.