Casual Ticketing Attendant

The Events Centre Caloundra, the Sunshine Coast's premiere performing arts centre, is seeking an enthusiastic casual Ticketing Attendant.

The Events Centre Caloundra is the region’s leading performing arts centre, bringing theatre, music, comedy, festivals and community events to life. We’re a welcoming, energetic place where people come together to connect, celebrate and be entertained.

We’re currently looking for a friendly, reliable Ticketing Attendant to join our busy team on a casual basis.

About the role

You’ll be one of the first faces (and voices) our patrons meet. You’ll help customers book tickets, answer questions, solve problems and feel welcome from the moment they connect with us. The Ticketing Attendant role is a great fit for someone who loves customer service, enjoys a busy environment and is happy juggling a mix of people, systems and numbers — all while events are happening around you.

What you’ll be doing

• Selling tickets and assisting customers in person, over the phone, by email and online
• Providing warm, professional and helpful customer service
• Handling enquiries and resolving ticketing issues with care and confidence
• Processing daily box office reconciliations and cash handling
• Providing reception support and general admin tasks
• Assisting with CRM data, reports and patron communications

About You

We’re looking for someone who brings confidence, professionalism, and a passion for great customer experiences. You will have:

• Exceptional communication and customer service skills
• Strong computer literacy and confidence learning new systems
• Experience in ticketing (highly regarded but not essential)
• Experience with cash handling and financial reconciliation
• Strong time‑management skills with the ability to multitask
• A positive attitude and ability to work as part of a small, agile team
• Flexibility to work evenings, weekends, and event‑based rosters as required

A full position description can be found on our website here. Please address the selection criteria in your application. 

The Events Centre highly encourages applications from all, regardless of race, age, gender, gender identity, nationality, ethnic origin, disability, religious belief, or sexual orientation.