Artificial intelligence has existed for nearly 50 years, but it’s only in recent years that tapping into its potential has become a genuine reality for many organisations – including libraries and museums.
The coronavirus pandemic has demonstrated the importance for cultural institutions to embrace new technologies as a way to connect and engage with their communities. We had already seen an interest in artificial intelligence (AI) before the pandemic, which largely boiled down to two factors – the need to make actionable sense of vast and unprecedented amounts of data, and the availability of the computing power to make that possible.
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