VX Guide

We are currently recruiting for VX Guides to join our Front of House and Ticketing teams.

About ACMI

ACMI is your museum of screen culture. Watch, play, make and discover the universe of screen-based art, films, TV and videogames. Visit us in Naarm/Melbourne’s Fed Square, online and on tour. Our museum attracts millions of visitors through a vibrant offer of exhibitions, screenings, commissions and festivals. ACMI’s industry, education and creative incubator programs inspire and develop the next generation of screen creatives. We are a globally recognised hub that connects people, communities, technology and ideas to shape our futures. More at acmi.net.au

About the role

Join ACMI as a casual VX Guide for our new exhibition Game Worlds. Opening in September 2025 Game Worlds is our new playable exhibition featuring 30 iconic games including World of Warcraft, The Sims and Neopets. ACMI’s VX Guides are responsible for operational delivery of Game Worlds and our other public facing programs. We are currently recruiting for VX Guides to join our Front of House and Ticketing teams.

• VX Guide – Front of House (FOH): in this role you will perform gallery invigilation, deliver talks, tours and introductions to visiting groups as required.
• VX Guide – Ticketing: in addition to FOH shifts this role also works in ticketing welcoming visitors, providing information about events/activities, selling tickets to films/exhibitions/events and processing memberships.

What you’ll bring to the role

• Demonstrated experience in delivering high quality customer service with the ability to confidently sell and promote the museum’s paid offers.
• Well-developed communication and interpersonal skills, with the ability to engage members of the public by presenting a working knowledge of exhibition concepts to enhance the visitor experience. Experience delivering talks and tours to groups.
• Demonstrated ability to work flexibly and collaboratively in a diverse visitor experience team with the capacity to learn and apply new skills, processes and procedures.
• The ability to operate calmly and effectively in an environment of high visitor volumes, including school groups, ensuring the safety of visitors and exhibition works.
• For ticketing roles we’re looking for ticketing experience, preferably using Tessitura, with the ability to process sales and reconcile takings.

What we offer

• This Grade 2 role is offered on a casual basis with a casual hourly rate of $35.83 plus super and allowances. ACMI is looking for flexible team members who are available to work weekdays, weekends and/or evenings. A current Victorian Working with Children Check is required for successful applicants.
• A talented, committed and creative team of people with a passion for screen culture, technology and media, cultural diversity, and inspiring new forms of creativity in our communities. A museum and workspace that provides an exceptional space to collaborate with colleagues located in the heart of Melbourne in Federation Square (just a 5 min walk from Flinders Street station).
• As a valued team member, you can enjoy complimentary and discounted tickets, discounts at our shop and cafe, access to wellbeing activities, learning and development programs and our Employee Assistance Program. Flexible working, including a mix of onsite and work from home days depending on your role. Visit the ACMI website to learn more about working with us.

How to apply

To obtain a position description and apply online visit ACMI Careers. Follow the online application process, submit your resume and a brief chat-to-camera-style video (2 minutes or less) introducing yourself, outlining why you’re interested in the role and how your experience makes you a good fit. At the top of your resume:

• Include the link for your video. We recommend using the video sharing platform loom.com to create this and avoid using platforms that require passwords to view.
• Let us know if you’re interested in a Front of House or Ticketing role or both.

Please contact us via peopleandculture@acmi.net.au or 03 8663 2200 to discuss making adjustments to the recruitment process for your accessibility needs.

Applications close Sunday 13 July 2025 at 11:59pm.

Please note interviews will be held on 28 & 30 July 2025.

ACMI is a child safe workplace and actively promotes the safety, wellbeing and inclusion of all children from all backgrounds. ACMI is an equal opportunity employer, committed to building an inclusive workplace that supports diverse thinking and innovation. We encourage applications from First Nations People, people of culturally diverse backgrounds, Deaf and Disabled people and people from the LGBTIQA+ community. All sectors of the community are welcome to apply.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. The successful applicant is required to complete reference and background checks prior to employment, including a Working with Children Check where required and National Police Check.

*Naarm is the traditional Aboriginal name for Melbourne which encompasses the traditional lands of the Kulin Nation, a collective of five Aboriginal language groups, the Wurundjeri, Boon Wurrung, Wathaurrung, Taungurung and Dja Dja Wurrung.