Visitor Experience Manager

Lead Melbourne Recital Centre’s Visitor Experience Team!

Visitor Experience Manager – Full Time, Ongoing

Classification is EA Grade 5.1.1 + superannuation guarantee.

• Lead a talented and passionate team to deliver seamless, high-impact visitor experiences at Melbourne Recital Centre.
• Build your leadership career in a creative people-focused environment where initiative and excellence are celebrated.
• Join a world renowned live performance venue in the heart of Melbourne’s expanding Arts Precinct.

Who we are

Melbourne Recital Centre is Australia’s preeminent destination for music in all its diversity, bringing together world-class artists and audiences to experience the raw, unifying power of performance. 

Our spaces—the iconic Elisabeth Murdoch Hall, the intimate Primrose Potter Salon, and soon, the Peter and Ruth McMullin Beacon—are where extraordinary moments unfold.  

Here, people of all backgrounds find connection through music, crossing boundaries of genre, age, and culture. Every applause, every quiet exchange before a concert, every look of wonder between strangers captures the essence of our community.  

At Melbourne Recital Centre, music is more than an art form—it’s a common language, a bond, and an invitation to belong. This is where magic happens, where music lives, and where, every day, we transform lives through shared live music experiences.

Your next Opportunity 

We’re on the lookout for a full-time Visitor Experience Manager to head up our visitor experience team. This is a high-energy, hands-on leadership role at the heart of Melbourne Recital Centre’s Visitor Experience — perfect for someone who enjoys being on their feet, leading from the front and making things happen.

You’ll play a key role in delivering seamless events and hospitality services, managing ticketing, front-of-house and box office operations. No two days are the same, and you’ll be highly involved in the action—working alongside your team and wider colleagues to ensure every detail is executed with care, professionalism and pride.

If you’re a venue / events leader who thrives in fast-paced environments, enjoys practical work, and takes satisfaction in seeing a great experience come together, this is your chance to design and deliver visitor-centric services, with impact.

About The Team

Our Visitor Experience team is passionate about creating environments that bring Melbourne Recital Centre’s purpose and culture to life. You’ll join a collaborative, stakeholder supporting group consisting of full time, part time and casual staff that works across events and visitor services to deliver a world-class experience for our patrons, visitors and people. This is a place where music and initiatives and ideas come together to form lasting memories.

Why You’ll Love Working with Melbourne Recital Centre

Melbourne Recital offers a competitive salary from $110,342 depending on skills and experience, Plus Super, along with a host of generous employment benefits:

• Complimentary tickets
• Discounts at food & beverage outlets
• Flexible working to support work life balance including hybrid (role dependant)
• Discounted commuter benefits and parking including bike parking
• Range of generous leave benefits – including annual, personal, carers, parental, family, study and domestic violence leave, plus more in line with our Enterprise Agreement
• Digital online learning
• Free access to wellbeing resources and Employee Assistance / Coaching Programs
• A caring and culturally respectful team that truly works together
• The opportunity to work in the heart of Melbourne’s iconic arts district within a live music / performing arts environment

Enough About Us, Let’s Talk About You

You may have all or most of the following skills and experiences:

• Proven experience leading the full range of Front of House and Box Office operations, preferably within a live music or performing arts environment
• A strong hands-on leader with clear communications skills adept at motivating and managing a diverse team
• High level of IT literacy with knowledge and experience in:
  • o CRM and ticketing software (Tessitura CRM preferred)
  • o Microsoft office suite including teams
  • o Analysis and reporting
• High attention to detail across event operations, customer service functions and workflows with audience-first approach
• Excellent organisational and time management skills
• Demonstrated ability to problem-solve applying policies and procedures in challenging situations
• Highly developed interpersonal, negotiation and stakeholder management skills
• Self-awareness, compassion; a calm, professional approach under pressure, and an empathetic, conciliatory approach to customer resolutions
• Knowledge and/or affinity with diverse range of musical genres (classical and popular) or the performing arts (highly desirable) or a willingness to learn.
• Safety-first mindset with a focus on quality and continuous improvement

Next steps

Sound like the sort of role for you? Apply now – we’d love to hear from you!

Please visit Melbourne Recital Centre website to view a copy of the Visitor Experience Manager position description 

Then Apply Here  uploading your cover letter, resume, and a separate document addressing the key selection criteria

Applications close on Monday 16 February 2026, 11.59pm

We will be looking at applications on a rolling basis.

We welcome applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.

Any Questions?

If you have any queries about the role, would like the position description in a different format, or require any adjustments during the recruitment process, please contact us at [email protected].

Employment at Melbourne Recital Centre is conditional upon the satisfactory completion of a National Police Check, and on obtaining and maintaining a valid employer Working with Children Check and Responsible Service of Alcohol certificate.

Applications are open to those with full working rights in Australia.

Melbourne Recital Centre is an Equal Opportunity Employer.

We respectfully request that Recruitment Agencies do not submit applications for this position.