Visitor Experience Coordinator

Lead inspiring visitor experiences at the Museum and Art Gallery of the Northern Territory.

Join the team at MAGNT!

The Museum and Art Gallery of the Northern Territory (MAGNT) is the Territory’s premier cultural and scientific institution, welcoming more than 300,000 visitors each year. Our museums and heritage sites are places of discovery, learning and connection — loved by locals and a must‑see for Territory visitors.

Working at MAGNT means being part of a passionate, creative and community‑focused organisation that connects people to the stories, cultures and histories of the Northern Territory and our region.

Why join MAGNT?

• Work at one of the Northern Territory’s most loved cultural institutions
• Be part of a team that values storytelling, culture and learning
• Lead frontline engagement across iconic museum and heritage sites
• Contribute to meaningful visitor experiences that inspire curiosity and connection

MAGNT is an Equal Opportunity Employer and values diversity in the workplace. Aboriginal and Torres Strait Islander applicants are strongly encouraged to apply.

About the role

The Visitor Experience Coordinator plays a key leadership role in creating welcoming, engaging and memorable experiences for visitors to MAGNT’s Darwin sites, including the Museum at Bullocky Point and Fannie Bay Gaol.

You will lead the Visitor Experience team, oversee daily frontline operations and ensure exceptional customer service across all visitor interactions. This role balances people leadership, operational coordination and hands‑on engagement in a vibrant museum and gallery environment.

With a customer‑first mindset, you will coordinate staff rosters, provide training and coaching, manage visitor enquiries and group bookings, and ensure the safety and presentation of public spaces. You will also contribute to data collection and reporting that supports continuous improvement of the visitor experience.

The role includes acting as primary site manager every Saturday and ordinary days of work are Tuesday through to Saturday each week. Occasional out‑of‑hours work to support public programs and events may be required.

What we offer

• A unique leadership role in a museum and art gallery setting
• Opportunities to work with exhibitions, collections and public programs
• A collaborative team environment focused on learning and excellence
• Professional development and leadership experience
• Relocation assistance will be available for intrastate or interstate applicants

Ready to make an impact? Apply Now!

Click Apply now to read the full job description and selection criteria.

Application Instructions

Please ensure you complete all components of your application:

• Select ‘Apply Now’ and respond to all application questions.Responses should clearly demonstrate how your experience, skills, education and training align with the requirements of the role.

• Submit a one‑page cover letter outlining:– why you are interested in this role, and– what skills, experience and personal qualities you would bring to our team.

Applications close: Sunday, 10 May 2026 at 11:59pm (ACST)

For further Information

For further information, please contact:Wendy GardenHead of Audience, Education and Learning08 8999 [email protected]