Front of House Coordinator and Receptionist

Woodfordia is looking for an organised and calm, people-focused year-round Office Receptionist and Front of House Coordinator.

POSITION DESCRIPTION

Job title:        Front of House Coordinator & Receptionist

Employer:      Woodfordia Inc.  A not-for-profit incorporated association whose mission statement is to “promote, facilitate and preserve folk music and culture”.

Reporting to: Woodfordia Managing Director & Co-Founder, Amanda Jackes     

Manager:       Woodfordia Front of House Manager, Samantha Brown

Starting date: As soon as possible

Location:       Woodfordia, 87 Woodrow Road, Woodford, Queensland, 4514

                        This role is based on-site

Contract:       Full time (4 days a week pro rata increasing to 5 days per week from September to December).

Salary:          $65,000 – $70,000 plus superannuation p.a.

About the Role

This dual-role position supports Woodfordia year-round as the Office Receptionist, providing front-facing administrative and customer service support. From September through December, the role expands to become Front of House Coordinator, a Festival department head responsible for leading key patron-facing services during the Woodford Folk Festival.

The role requires someone who is organised, calm under pressure, people-focused, and capable of shifting from steady office operations into a fast-paced Festival leadership environment.

The role is standard office hours year-round, with flexibility as required. Increased hours, including evenings and peak periods, from September to December. On-site work required during Festival build and event period during December, including Public Holidays.

This role is based on-site in Woodford, Queensland.

Key Responsibilities

Office Receptionist (Year-round)

The Office Receptionist is often the first point of contact for Woodfordia and plays a vital role in keeping daily operations running smoothly. The core tasks involve:

• Operating the office telephone system.
• General Office administrative duties.
• Assisting the Front of House Manager as directed.

Supporting delivery of other Woodfordia events and Site Hires is required by contributing to smooth Front of House operations, which may include:

• Coordinating check-in and pack-down processes and welcoming of camping guests and event participants.
• Supporting registrations and attendee administration.

Front of House Coordinator (September – December)

During the pre-festival and festival period, this role becomes a department head responsible for coordinating and leading multiple Front of House services.

• Recruit and coordinate volunteers using the volunteer management system.
• Liaise with Front of House Manager, Department Heads, and external providers to ensure smooth operations.
• Collaborate with internal departments and external vendors to coordinate logistics related to front of house operations, including signage, equipment, and staffing requirements.  
• Ensure effective communication and coordination with other festival departments to streamline processes and resolve any operational issues.  
• Promote a safe, inclusive, and welcoming environment for patrons, staff, and volunteers.
• Coordinate Front of House operations across the following four departments:
• Reception & Switchboard
• Glamping Tent Accommodation
• Transit Lounge & Coach Transport
• Accessibility Services

About You

Woodfordia recognises that the creation of goodwill in all our work, especially in the relationships we form, is key to our success and expresses and consolidates our collective ethic. You share that vision and have a strong appreciation and respect for folk culture and music.  If being part of an organisation focused on community development makes your heartbeat stronger, then this role is for you.

 Personal qualities and behavioural traits

• Effective communicator with the ability to engage positively with a wide range of stakeholders in a festival and event management context.
• Proactive problem solver who responds calmly and efficiently to change in a fast-paced, dynamic environment.
• Curious and improvement-focused, always seeking better ways to support operations and enhance festival experiences.
• Passionate about cultural festivals and committed to providing outstanding support during events.
• Calm under pressure, able to maintain composure and deliver results during busy periods.
• Professional and approachable, representing the organisation with integrity and courtesy.
• Organised and methodical, with a practical approach to managing workload and prioritising tasks.
• Flexible and adaptable, willing to work during festival periods and special events as needed.
• Discreet and trustworthy, valuing professional confidentiality in all interactions.
• Punctual and reliable, ensuring responsibilities are met consistently and on time.

Work experience and skills

Essential: 

• Experience with multi-tasking and managing competing attention demands.
• Efficient and fast delivery of tasks, whilst maintaining high attention to detail.
• Excellent oral and written communication skills. 
• Experience with high volume business telephone systems, providing an excellent level of efficiency and skill as multiple calls are received and require proficient redirection during the course of the day.
• Excellent administration skills.
• Experience and proficient in the use of the Microsoft suite, including Outlook, Word and Excel. 
• Demonstrated capacity to work well under pressure. 
• Professional, approachable and appropriate manner, both on the phone and in person.
• Excellent ability to work with stakeholders. 
• Good problem-solving abilities.
• Compliance with all workplace health & safety operations within the workplace.
• Ability to work in Australia without visa sponsorship now or into the future.
• Open drivers licence.

 Desirable:

• Some knowledge of the Woodford Folk Festival.
• Some experience in the events industry.

What We Offer

• Work at Australia’s biggest gathering of artists and musicians.
• Be part of one of Australia’s longest-running festivals.
• Connect with abundant creative networks and inspiring humans.
• Contribute to meaningful work that celebrates culture, community, and environmental regeneration.
• Collaborative team environment on a beautiful 500-acre site. Sunrises, sunsets and swimming in the lake all year round. 

How to Apply

Please submit your resume and cover letter addressing your suitability for the role to [email protected]

Applications close: 5pm Monday 16th March 2026

About Woodfordia

Woodfordia is an ambitious, innovative leader in Australia’s arts, culture, and cultural tourism landscape. Set on 500 acres in the Moreton Bay hinterland, we produce the Woodford Folk Festival – one of Australia’s longest-running festivals and the biggest gathering of artists and musicians in the country – alongside other events including Lake Gkula Camping, The Planting Festival, and the Festival of Small Halls Australia.

We’re a collection of diverse people who’ve come together to create incredible displays of art, culture, environmental projects, and community connection. We work hard, with love, in pursuit of something beautiful.

We’re a values-driven organisation that attracts individuals who embody belonging, connectedness, creativity, generosity, and celebration – people who enrich our workplace culture, community spirit, and commitment to social and environmental wellbeing.