Experience and Commercial Manager

Ready to lead with passion, creativity, and purpose?

Queensland Museum Rail Workshops is seeking a dynamic, visionary, and energetic Experience and Commercial Manager to be part of the team.

This rare opportunity invites you to drive innovation in visitor experience, lead a passionate team, and contribute to the transformation of one of Queensland’s most significant industrial heritage landmarks, now part of Queensland Museum.

If you’re a strategic thinker with strong commercial acumen, proven event management skills, and a talent for delivering exceptional visitor experiences, this is your chance to play a key role in shaping what’s next.

Deliver where culture, community, and commerce connect.

The Experience and Commercial Manager will lead a team to deliver an exceptional visitor experience that optimises strategic goals for visitation, revenue and brand.

In this hands-on role you will work closely with Head, Queensland Museum Rail Workshops to deliver on QM strategic priorities & provide leadership by managing the Experience and Commercial portfolio across all areas of the operation including visitor experience, hospitality and events, partnerships and retail. You will build excellent relationships with clients and stakeholders, while working in partnership with other departments to deliver inspired experiences and budgeted revenues.

A passionate and action-orientated self-starter, the ideal candidate will have exemplary organisational, interpersonal and team building skills, strong experience in events management including food and beverage, as well as demonstrated capability to deliver agreed commercial outcomes in an exciting and dynamic tourism and leisure setting.

Key Comptencies Vision: Embraces innovation and data-driven insights; balances creativity with strategic foresight in a fast-paced, evolving environment. Results: Builds strong relationships, inspires team alignment, identifies and pursues new market opportunities, and ensures delivery meets the highest standards of quality and impact. Accountability: Prioritises safety, inclusion, and compliance, and contributes actively to Queensland Museum’s culture of excellence and integrity.

Queensland Museum Rail Workshops (QMRW) holds a special place in the hearts of both locals and visitors. A much-loved destination, it stands as a living testament to Ipswich’s rich industrial heritage, and its pivotal role in shaping the region—proudly known as the birthplace of rail in Queensland and once home to the state’s largest employer.

Currently experiencing an exciting renaissance, we’re reimagining our spaces, stories, and visitor experiences. Positioned in the heart of a growing and evolving region, Queensland Museum Rail Workshops will continue to serve as a vibrant hub for community, connection, learning, and celebration.

As part of Queensland Museum, a dynamic and inclusive cultural institution, we remain committed to sharing Queensland’s stories—past, present, and future.

The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.