Bringing accessibility into play in the videogame industry

From careers to controllers, how are game developers ensuring that their work, and their industry, are anyone's game?
Bringing accessibility into play in the videogame industry

It's dangerous to go alone; take this. Image courtesy of Accessibility Unlocked

'Imagine this. You're a developer and you're showing off your latest game. It's super fun and awesome. Someone walks up, puts the headphones on, and presses start, gets into the maze you've created, goes "hm" and puts the controller down and walks away. What was the problem? Was the maze too complicated? Were the colours were impossible to parse? Maybe the sound was jarring or overwhelming?'

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I'm talking to Meredith Hall, who co-founded advocacy initiative Accessibility Unlocked with New Zealand games developer Cameron Hopkinson. The organisation was inspired by other advocacy groups in the industry, such as AbleGamers, as well as Australia's Checkpoint Gaming. Hall is a marketing whizz, experienced producer, and an advocate for accessibility at every level, from workplace hiring, to narrative, to technology. In fact, she knows better than anyone how inextricable these things are. Making games more accessible can seem like a huge task; so how do we get to work? 

Getting to work

Hall, like me, is a proponent of the fact that diverse teams create better work. She's working towards a future where disabled people are supported and validated in their creative practice; 'by allowing your team members to feel supported in who they are as a person, they can focus fully and wholly on what's being created.'

The clearest step to making the industry more accessible is improving labour policies and procedures. Movements such as Games Workers Unite Australia are addressing poor work practices, and Hall is hopeful that disabled people will play a guiding role as the movement continues to grow. 'The reality is, disabled people tend to leave the industry completely if they are subject to crunch culture because it is able to cause physical, mental and emotional harm a lot more quickly - we're already burning the candle at both ends.'

On the level of the workplace, Hall believes that open, actionable conversations are key. This is something Hall has experienced first hand; 'as a disabled woman in games development, I felt and saw the struggles of myself, my coworkers, and my friends in the industry, but people seemed daunted by the idea of talking openly about it.' Hall and Hopkinson had both noticed that people were afraid to ask questions in case they accidentally caused hurt, but it's important to recognise that when it comes to access, there's no one-size-fits-all approach; 'for some people, working from home might be really bad for their accessibility needs, for others it might be integral.'

Accessibility Unlocked's Logo

Accessibility Unlocked promotes healthy, informed, open conversations around accessibility in games through talks, resources, and monthly send-outs about the state of disability in the industry.

Accessibility is for everyone

Accessibility is a practice of flexibility and communication, that allows for diversity in the workplace. Ultimately, it shapes the work that is made, too. In an interactive medium like games, it's particularly important to include people with diverse bodies to avoid alienating, or even just frustrating, potential players. 'This sort of understanding makes you more thoughtful and often more creative, because you're considering nuanced challenges, not this one game design solution that "makes sense,"' she tells me. 'If you understand your players better, you understand what you're creating better.'

Not only can disabled developers more easily identify and solve prohibitive design issues, implementing accessible design features from first principles makes a game appealing, not just accessible, to more people. For example, some games require 'button mashing,' where the player completes an action by rapidly pressing a single button for a period of time. This action may be unhealthy or impossible for a player whose dexterity is limited due to age, chronic pain, or limited motor control.

Offering the player the option to turn off features like these makes a game playable to a much wider audience; it also allows all players to tailor their experience to their personal preferences. Subtitles are a good example of an accessibility feature that has passive benefits for all audiences, whether it's an access requirement, or just a preference; 'The number of people using subtitles in no way reflects the amount of people who technically "need" subtitles,' Hall says, 'but these options allow all players to get the most out of their experience.'

Endgame

Finally, I ask Hall if she could say one thing to every game developer, what would it be? Her reply: 'You deserve to take up space and be cared for in the process of making your work - and so do those around you. If you're in a position to affect change, be proactive.'

Accessibility awareness from a grassroots level can help game developers reach broader audiences, sidestep basic design flaws – and have a better time while doing it. Disabled people need to be a part of that process. So what's the first step an ally can take? Have the conversation.

 

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Jini Maxwell

Thursday 19 September, 2019

About the author

Jini Maxwell is a writer, poet and editor based in Narrm. They edit quarterly literary journal The Lifted Brow, and previously directed National Young Writers Festival. Both their poetry and prose engage with play, creative labour, and queerness. They have contributed critical writing to Screen Education, The Saturday Paper, ACCA online, Melbourne Knowledge Week's Stories platform, The Lifted Brow, and Melbourne Recital Centre's soundescapes. Their poetry has recently been published in Cordite Poetry Review, SCUM MAG, and Overland Journal. In 2018, they were one of three Emerging Critics in Residence at the Melbourne Recital Centre.