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Membership & Classifieds Growth Officer

Membership & Classifieds Growth Officer

Use your sales and customer service expience in this dynamic role with a great team!

As our new Membership Growth & Relationship Officer, you will be responsible for building great relationships with existing and former ArtsHub / Screenhub members, and also growing our membership base via new and lapsed members throughout Australia. 

You will also assist with the management and growth of our classifieds listings products, helping to ensure that ArtsHub and Screenhub continue to provide Australia's leading and most comprehensive resources for members of Australia's arts and screen industries. 

Your great customer service, communications and sales skills, and strong interest in the arts, will play an important role in the growth of our business and helping ensure that we continue to meet our mission as Australia's leading independent online resource dedicated to the world of the arts

As a valuable team member in our collaborative environment, you will be an enthusiastic and results-driven team player who works hard to help us build our membership base and ensure we are delivering great customer service and support for our members.

 Our Membership types include: Personal, Organisation & Student, as well as Educational Institution memberships

Reporting into our Membership & Classifieds Listings Growth Manager, you will be responsible for:

  • Building relationships and providing customer support for our existing members, including those with memberships up for renewal

  • Supporting our membership base by clearly explaining our membership products, benefits and advantages of being a member 

  • Contacting our lapsed members by email and phone and selling in the benefits of renewing their ArtsHub or Screenhub membership

  • Working with our Analytics and Membership teams to identify prospective new members, and helping develop and update our prospect and customer databases

  • Emailing and making calls to prospective members from an existing prospects list

  • Updating data into the Customer Relationship System (CRM)

  • Facilitating sign up and conversion to paid memberships.

  • Uploading classified listing on to website

  • Follow up communications and support via email and phone 

Key Criteria and Skills*

  • Customer service & sales experience

  • Membership services & support

  • Strong computer skills

  • Strong time management and organisational skills

  • Excellent communication skills

  • Strong attention to detail

  • Results driven & can-do attitude

  • Arts and/or Film/TV industry experience or interest is desirable but not mandatory

Please email Alana your CV and a cover letter addressing the key criteria at amorris@artshub.com.au by 5 pm on 23rd August 2019.

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Opportunity Type
Full Time
Category
Advertising & Sales
Location

Melbourne

Pay information
Negotiable / Not set
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Membership & Classifieds Growth Officer
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