Privacy policy
All subscription information for this web site is held and maintained by Arts Hub Holdings Pty Ltd (Arts Hub), based in Melbourne, Australia. We value privacy very highly, and take considerable steps to protect the privacy of our subscribers in accordance with the National Privacy Principles set out in the Privacy Act 1988 (Cth).
This privacy policy describes the manner in which Arts Hub collects, holds, and uses personal information. If you wish to make any inquiries regarding this privacy policy, you should contact Arts Hub by telephone on (03) 9606 0632 or by email at the following email address, info@artshub.com.au.
Arts Hub may, from time to time, review and update this privacy policy to take account of new laws and technology. All personal information held by Arts Hub will be governed by this privacy policy (as amended from time to time).
| 1. | What is "Personal Information" |
| 1.1 | "Personal information" is any information or opinion about a person, whether true or not, from which that person may be identified. |
| 2. | When do we collect personal information? |
| 2.1 | If you simply visit our web site, we do not capture any personal information from you. Our web site statistics system does capture information such as the type of web browser you use - this is typical of statistic systems and all of the information captured is anonymous. |
| 2.2 | If you become a member, Arts Hub will collect and maintain personal information such as your name, contact details, occupation, company and financial transaction summary. In addition Arts Hub will sometimes store copies of correspondence between you and Arts Hub in your membership record, or elsewhere, to assist us with providing a high level of customer service to you. Arts Hub considers this is the minimum amount of information necessary to properly conduct our membership systems. |
| 3. | What do we use your personal information for?
Arts Hub uses the information it collects about you to:
Arts Hub will only collect and use your personal information in accordance with this Privacy Policy. |
| 4. | Information collected via our website |
| Cookies | |
| 4.1 | Cookies are small files transferred to a user's computer hard drive by a website for the purpose of storing information about a user's identity, browser type or website visiting patterns. |
| 4.2 | If you access the website, a cookie may be downloaded onto your computer's hard drive when you first log onto the website and it is automatically deleted from your hard drive after a period of thirty days. |
| 4.3 | You must have cookies enabled in your browser in order to use this web site - these are used to enhance your experience of the site, including making possible the ‘Remember Me’ function. |
| Click Stream Data | |
| 4.4 | When you visit and browse the website, the Arts Hub website host may collect personal information for statistical, reporting and maintenance purposes. |
| 4.5 | This information will not be used to identify you. The Arts Hub website host uses this information to administer and improve the performance of the website only. |
| 5. | Accessing Your Personal Information |
| 5.1 | You have the right to access the information we maintain about you, and to change it if necessary. You are able to access the key information simply by logging into the web site, and can change most items yourself. |
| 5.2 | If you wish to see the entirety of the information in your membership record, please contact us by email at info@artshub.com.au or by telephone on (03) 9606 0632 and we will grant your request unless providing you with access would unreasonably impact upon the privacy of others or is not otherwise permitted under the National Privacy Principles. If Arts Hub refuses your request to access your personal information, it will provide you with reasons for the refusal. |
| 6. | Disclosure of Personal Information |
| 6.1 | We do not sell, distribute or otherwise give any other organisation access to the personal information you provide as part of the membership registration. We may use the information you have supplied in order to make contact with you in the future, but only in reference to the business activities of Arts Hub. We may also disclose your personal information to our website host in certain limited circumstances, for example when our website experiences a technical problem, to ensure that it operates in an effective and secure manner. |
| 7. | Deletion of Old Information |
| 7.1 | Arts Hub aims to keep your personal information secure and up to date. Any personal information that is collected via the website or which is held on the Arts Hub computer systems is protected by safeguards including physical, technical (firewalls, SSL encryptions etc) and procedural methods. |
| 7.2 | If you advise us that you no longer require your Arts Hub membership, our standard procedure is to delete your record from the membership database, and destroying the personal information we maintain about you. |
| 8. | What to do if you have a question, problem or complaint about our use of your personal information |
| 8.1 | If you feel that your privacy has not been respected or that Arts Hub has conducted itself inconsistently with this privacy policy in respect of your personal information, please contact Arts Hub by email at info@artshub.com.au or by telephone on (03) 9606 0632. |
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