Help centre

Popular help topics

  1. I know my password – but I still can’t log in
  2. Can you give me some publicity for my event and put some information on your website?
  3. Are my credit card details safe with you?
  4. I've forgotten my password - help!
  5. I used to sign in to Arts Hub with a User Name, and now it doesn’t work
  6. Can you stop sending me marketing/promotional material?
  7. I’m not getting my email bulletins
  8. Can I change the name on my subscription?
  9. Can I change my email address?
  10. I log in, but the website doesn't seem to recognise me?
Search ArtsHub help system

Announcements and Industry Events Calender

  1. Can you give me some publicity for my event and put some information on your website?
  2. How can I add an Industry Event to the website?
  3. How can I edit my Industry Event on the website?
  4. How do I lodge a Classified?

Arts Directory - Company Member Questions

  1. How do I become an ArtsHub Member Card Partner?
  2. How do I change my Username and/or Password?
  3. How do I manage my Company information?
  4. How do I manage my Company Profile page?
  5. How do I manage which Bulletin and Email Communications I receive?
  6. How do I offer discounts for good/services to ArtsHub members?
  7. How do I set up a User?
  8. How do I upload and manage a Classified Ad?
  9. How do I upload and manage a Job?
  10. How do I upload and manage an Event?
  11. What companies appear on the Arts Directory homepage?
  12. What is the Company Dashboard and where to I find it?
  13. What products do I get when I become an ArtsHub Company Member?
  14. Who can edit my Company account?
  15. Why can't I see or access all areas of the Company Dashboard?
  16. Why does the ArtsHub logo appear next to my Company Listing in the Arts Directory?

Arts Directory - Individual User Questions

  1. Can I print a Company Profile page from the Arts Directory?
  2. Can I send a Company’s information from the Arts Directory to a friend?
  3. How do I contact a Company in the Arts Directory?
  4. How do I find out more information about a Company in the Arts Directory?
  5. How do I refine or sort my Arts Directory search results?
  6. How do I search the Arts Directory and what will I find?
  7. What is the Arts Directory?

Arts Hub Member Card

  1. How much does it cost to get an Arts Hub Member Card?
  2. I have lost my Member Card and would like to get a replacement. What do I do?
  3. I have not received my Member Card, but I am a current subscriber. How do I get my card?
  4. What organisations offer discounts and services to Arts Hub Member Card holders?

Jobs

  1. How do I edit or remove my job ad from the ArtsHub website?
  2. How do I place a job ad?
  3. I placed a Positions Wanted ad and now my subscription has expired - can you remove it for me?
  4. What kind of job ads do you run and how much does it cost to place a job ad?

Jobs and News e-bulletins

  1. Can you stop sending me marketing/promotional material?
  2. I can’t keep up with the email bulletins - I’d prefer to search the website
  3. I’m having trouble accessing the news stories - the links are broken!
  4. I’m not getting my email bulletins
  5. I'm receiving many identical copies of The Jobs Bulletin or The Front Page. Help!
  6. Turn off my email bulletins - I’m going on holiday!

Other

  1. Can you please send me a copy of my tax invoice?
  2. How can I contact Arts Hub?
  3. I was logged on to the Arts Hub website and now I am logged off. Why?
  4. I'm having trouble viewing Arts Hub - I'm using a Macintosh computer.

Sign-In Troubleshooting

  1. I know my password – but I still can’t log in
  2. I log in, but the website doesn't seem to recognise me?
  3. I used to sign in to Arts Hub with a User Name, and now it doesn’t work
  4. I've forgotten my password - help!

Subscriptions - Individual and Organisation

  1. Are my credit card details safe with you?
  2. Can an employment agency purchase a subscription on behalf of a client?
  3. Can I change my email address?
  4. Can I change the name on my subscription?
  5. Can I get my company’s logo and a link on the ArtsHub website?
  6. Can I switch my subscription over so I can access one of your other sites?
  7. Do you have subscriptions for organisations or businesses?
  8. Do you offer a concession rate for the unemployed, students or Health Care Card holders?
  9. Help - my PayPal Agreement has been suspended?
  10. How and when will FuturePay charge my debit/credit card?
  11. How and when will PayPal charge my debit/credit card – I paid for my annual subscription upfront?
  12. How and when will PayPal charge my debit/credit card – I paid for my annual subscription with the quarterly payment option?
  13. How do I cancel my subscription?
  14. Is it possible to get a subscription for our employment / careers office to share with clients?
  15. My FuturePay Agreement has been suspended?
  16. The organisation I work for is going to pay for my subscription, but they require a tax invoice.
  17. What is FuturePay?
  18. What is PayPal? Will I be auto-charged when my subscription expires?
  19. What payment methods does Arts Hub accept for subscriptions?
  20. Why is there a ‘1’ at the end of my name on my email bulletins?